Protecting your personal information is joya nayan's top priority. On this page, we clearly outline what data we collect, why we collect it, and how we keep it secure.
Every transaction and data transfer is protected by 256-bit SSL encryption — the same technology used by banks.
We never sell, rent, or share your personal information with advertisers or any third party — not ever.
Your data is stored on firewall-protected, encrypted servers and undergoes regular security audits.
Your card number or mobile banking PIN is never stored on our servers. All payments are processed directly through the payment gateway.
You can view, correct, or request deletion of your data at any time. Your data belongs to you.
Our security team continuously monitors the system and addresses any potential threats immediately.
Joya nayan (referred to as "we", "us", or "the Platform") operates a trusted online gaming platform for millions of players across Bangladesh. This Privacy Policy applies to our website, mobile app, and all associated services.
By creating an account or using joya nayan, you are considered to have accepted this Privacy Policy. We strongly recommend reading the full document carefully before registering. We've written this policy in plain language so everyone can understand it.
This Privacy Policy is built in accordance with international data protection standards. Our goal is simple — when you play or transact on joya nayan, your personal data remains completely safe.
This Privacy Policy was last updated in January 2026. Users will be notified in advance of any changes.
Joya nayan collects two types of information from users — what you provide directly, and what is collected automatically while you use the site.
Card numbers and mobile banking PINs or passwords are never stored on our servers — they are processed exclusively in encrypted form through the payment gateway.
Joya nayan only collects your data for specific, legitimate purposes. We do not ask for information that is not necessary.
| Purpose | Type of Information | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, phone | Contract Performance |
| Identity Verification (KYC) | NID, date of birth, address | Legal Obligation |
| Payment Processing | Payment Method Details | Contract Performance |
| Fraud Prevention | IP, Device, Gaming Patterns | Legitimate Interest |
| Customer Support | Contact Details & History | Contract Performance |
| Promotional Communications | Email, phone number | Your Consent |
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time or contact our support team.
Joya nayan uses your data solely to improve our services and maintain legal compliance. The specific ways it is used are outlined below:
Your information is never used beyond the purposes stated above. joya nayan always follows a data minimization approach — collecting and using only what is strictly necessary.
Joya nayan never sells your personal data. However, to operate our services, limited data may be shared with certain trusted partners:
Every third party is required to operate under a strict confidentiality agreement. They may only use the information for its specified purpose and cannot share it elsewhere.
All of our third-party partners are contractually bound to comply with international data protection standards.
Joya nayan uses cookies and similar technologies to improve site functionality and personalize your experience.
You can delete or disable cookies from your browser settings at any time. Keep in mind that disabling essential cookies may cause certain features of the site to stop working properly.
Joya nayan does not use third-party tracking pixels or external ad network cookies. Your browsing behavior is never shared with any advertiser.
Joya nayan does not retain your data indefinitely. Each type of information has a defined retention period:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For the lifetime of the account + 5 years | Legal Obligation |
| Transaction History | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML/CTF Regulations |
| Gaming Logs | 3 years | Dispute Resolution |
| Support conversations | 2 Years | Service Quality Monitoring |
| Cookie Data | Up to 1 Year | Session Management |
Once the retention period expires, data is securely deleted or anonymized in a way that makes identification impossible.
As a joya nayan user, you have full control over your personal information. You can exercise the following rights at any time:
You can request a full breakdown of the information we hold about you.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data unless retention is required by law.
You can request that we stop using your data for specific purposes.
You may request a copy of your data in a portable format.
You can object to your data being used for marketing or profiling purposes.
To exercise any of your rights support@joyanayan.com. We will respond within 30 business days.
Joya nayan strictly refrains from providing services to anyone under 18. To protect minors' data, we take the following measures:
If you believe your child has created an account on joya nayan, please contact our support team immediately. We will take swift action.
Joya nayan is strictly for users aged 18 and above. Managing an account on behalf of a minor is also strictly prohibited.
Joya nayan may update this Privacy Policy from time to time. Changes may be necessary in response to technological developments, new legislation, or an expansion of our services.
Keep your email notifications enabled to stay updated on the latest changes to our Privacy Policy. We always notify you in advance.
If you have any questions, complaints, or requests regarding our Privacy Policy, feel free to reach out to us directly. Our data protection team is ready to assist you with any concerns.
To submit a formal data protection complaint, include "Privacy Complaint" in the subject line of your email. We will review it on a priority basis.
Our support team is always available to help with any privacy-related questions.
Your data is fully secure with joya nayan. Join the platform trusted by millions of players across Bangladesh.